Fleet Feet hiring Operations Manager in Nashville, TN | LinkedIn (2024)

OverviewWe believe Running Changes Everything. If you believe that, too, we want to talk. With more than 250 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a successful run, whether that’s introducing them to their new favorite running shoes, socks, or gear, or inviting them to our next training program run. We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We run together to tackle a problem, reach a goal, get encouraged, and nurture our brand each day. We are in full pursuit to find hardworking people to join us on our quest and bring our core values to life.

ResponsibilitiesThe Operations Manager will oversee inventory accuracy and back-of-the-house operations so that our Store Teams can focus on delivering an exceptional customer experience. This position will manage the Transfers Team (Warehouse Inventory Coordinator and Couriers) and train Inventory Coordinators across all Fleet Feet Nashville doors. The Operations Manager will drive inventory accuracy and process efficiency. The person hired for this role is responsible for managing systems including Point of Sale, Merchant Services and PCI compliance.

Qualifications

• Self-motivated, detail-oriented, highly organized and deadline driven
• Strong proactive communication skills
• Ability to evolve existing or develop new processes that increase efficiency and/or profitability
• Collaborative
• Willing to go above and beyond when needed

Responsibilities:

• Train Inventory Coordinators across all brick & mortar locations
• Work with Regional Manager to ensure Inventory Coordinators are receiving shipments daily, executing store to store transfers weekly, entering purchase orders, processing returns from other Fleet Feet locations, processing defective product, managing special orders
• Hire, train and manage Transfers personnel to ensure transfers between stores are handled in a timely fashion
• Point person for Expo/Off-site events inventory management & Point of Sale set-up
• Oversee transfer vehicles and maintenance
• Manage E-commerce Operations across all brick & mortar locations and ensure Company is meeting Fleet Feet’s fulfillment standards
• IT/Systems Management (Point person for PCI compliance, RICS, Merchant Services, etc.)
• Process and manage returns from other Fleet Feet locations in a timely manner
• Coordinate physical inventory and cycle counts with Inventory Coordinators
• Manage monthly RMA reporting and communicating with CFO Team
• Coordinate with Buying Team to process Return Authorizations when necessary  
• Reconcile transfers to ensure accurate inventory numbers
• UPC/SKU management (requesting when needed, merging, etc.)
• Accounts Payable/Accounts Receivable administration
• Collect and reconcile House Charge payments on a monthly basis

Perks:

• High energy, fun, motivational atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Includes cell phone stipend of $30/pay period ($780/yr.)
• Up to $500 in annual race reimbursem*nts
• 401(k) eligibility with company match (21+ after one year of employment)
• Insurance benefits (medical, dental, vision, and HSA)
• 15 days of Paid Time Off per year
• 5 Paid Holidays per year
• Generous employee discount program
• Annual footwear allotment
• Community involvement and service opportunities
• Free Training Programs
• Passionate team members

We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives. That is why we value diversity and inclusion in our hiring practices, our culture, and our engagement with the community. Learn more about our Diversity, Equity and Inclusion initiatives. Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.Additional Requirements - Hours of work for this position are approximately 40+ hours per week. Position requires moving around for periods of 2-4 hours without a rest break, and task sequencing and the completion of complex administrative responsibilities. Occasional moderate to heavy (10-25+lb) lifting and carrying, bending and reaching overhead may be required. Work environment includes substantial communication with customers, working in a retail environment with product displays and stockroom with inventory, and potentially slippery surfaces. Position is under minimum levels of day-to-day supervision. Some travel may be required for meetings, training or conferences.